Frequently Asked Questions

We recommend you reserve your date as soon as possible.  Ideally, we ask for at least a 3 weeks’ notice for fully customized event decor. We understand things happen and we will try our best to fit you in our schedule if there is a need for a rush order. Please be flexible with colors and design with all rush orders.  A rush fee may be applied for last minute requests (7 days or less)

Please start by submitting an inquiry form.  This will provide us with the details needed to get started with a quote.

Any orders under $150 must be paid in full before delivery.  Orders over $150 require a 50% retainer due at time of booking, remaining balance to be paid in full 7 days before the event. Events booked within the 7 day window will need to be paid in full and a rush fee will apply.

Retainers of $150 or more are nonrefundable. You may change the date if you need to, but please note dates are not guaranteed as they are first come first serve.  We will do our best to reserve your new date. 

Unfortunately, we do not work with our client’s balloons.   We use top quality, industry standard balloons to provide you with the best balloon decorations.

We service the entire DMV area.  We are in Loudoun County, VA.  Please note all installations are subject to a delivery and pickup fee.

Absolutely, we work with both private and corporate clients.  We are insured and ready to provide COI if needed. 

If the weather is not ideal on the day of your event, we will kindly ask for alternatives.  Rain, snow, wind can all impact outdoor events.  We cannot provide a refund in case of inclement weather with no change in plans or date.